Don’t Tune Your Customers Out, Turn Them On – With On Hold Messages

On Hold MessagesIt’s unavoidable: 70% of all business callers will be put on hold. While no one likes to be put on hold, you can turn that experience from a negative to a positive. How? With creative and informative Telehold® telephone on-hold messages that keep your caller satisfied until you return to handle their call. Isn’t that how you want to be treated when you’re put on hold?

Here are the facts:

  • 70% of all business callers will be put on hold.
  • 70% of them will hang up after 30 seconds if they hear silence or beeps.
  • The average business person spends 15 minutes a day on hold. That’s 65 hours a year!
  • Businesses spend 92% of their marketing budgets convincing customers to call, but only 8% on handling the customers after they call.
  • 88% of callers prefer listening to messages while on hold over silence, music, or radio.
  • Over 16% of callers make purchasing decisions based on the messages they hear
    while on hold.
  • Telehold® on-hold messages pay for themselves through increased sales.
  • Surveys show that the hang-up rate increases if your callers hear radios with static or poor reception while on hold.

Here are the solutions:

  • Inform your customers about your products and services.
  • Tell your customers about your promotions, location, and hours of operation.
  • Decrease caller hang up.
  • Eliminate the risk of customers hearing your competitors’ ads on the radio.
  • Reinforce to your customers that they are important.
  • Keep your caller’s attention while creating the illusion of a shorter on-hold time.

Here is what you get:

  • We collaborate with your business to create a Telehold® message that’s specifically designed for your needs.
  • We offer complete consultation, copywriting, production, and system maintenance services.
  • We offer many styles of messages including music only, music plus reassuring courtesy messages, trivia or humour, or a dynamic mix of information about your business, products, and services along with educational consumers tips.
  • We provide a variety of male and female professional broadcast announcers who can cover a range of voicing styles.
  • We can accommodate most musical tastes with our extensive library of background music. You can hear a few of our customers’ favourites right here.